FAQ

What is the online return policy?

- We offer a 3 day return policy from date of receipt for eligible items ordered online.

  *a return authorization number must be requested by phone within 24 hours of receipt at 1 630 406 1515*

- All Sale items and Special Orders are FINAL SALE and are not returnable 

- Full priced dresses may be refunded for a full refund

  *minus a 15% re-stocking fee*

- Dresses must be shipped back to us via UPS or Fed Ex only.

- The dress must be in same condition as received with original tags attached.

   *refunds will not be issued until dress has been received back to us and inspected*

Will I be charged a shipping cost?

- We offer free shipping through UPS ground on full priced products in the U.S.

  *we do not ship to P.O. boxes*

- We charge a $15.00 shipping fee to ALL Sale items.

-Customer is responsible for shipping charges on returns.

How long will it take for my dress to ship to me?

- All orders will take 24 hours to process

- Please allow 8-10 business days to receive your order.

How small/big does my dress run size wise?

- All our dresses are sized differently. Look below to see size charts of the designers we carry. 

Alyce Paris

Faviana

Johnathan Kayne 

Jolene

Jovani

Mac Duggal

Private shopping appointments are available any day of the week. Please call us and leave a message at 630-406-1515. We would love to help you find the perfect dress for your next special occasion!

©Special 

Occasions

on the Avenue

STORE HOURS

Sun-Wed: CLOSED

Thursday: 11am-5pm

Friday: 11am - 5pm

Sat: 11am - 5pm

VISIT OUR STORE

2 N Batavia Ave

Batavia, IL 60510

630.406.1515

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